How to Confirm FBA Returns After You Give a Refund
The best part about Amazon FBA is that the company takes care of housing your products and sending them to customers. This saves you a lot of time and energy, but it’s not without its challenges.
One task you’ll need to handle on your own is confirming FBA returns after you’ve given a refund. While Amazon is supposed to do this for you, that doesn’t always happen, so you’ll need to know how to do the following. Otherwise, you could be losing money with FBA and not even knowing it.
Save the Email and Set Yourself a Reminder
All FBA returns trigger an email from Amazon to the seller, so you’ll get a message whenever this happens. It will tell you that the customer has been refunded and that they are supposed to return your product within 45 days.
Therefore, the first thing you should do is make a folder for these emails and then set yourself a reminder to check back in 45 days to make sure this has happened.
What if I Lose the Email?
You might be here because you’re just now realizing that you’ve had past FBA returns that were refunded but not actually returned. If you can’t find the emails regarding them, don’t worry.
Just follow these steps:
- Login to Seller Central
- At the top of the screen, find REPORTS and click on it
- Find RETURNS in the column to the left and click on it
This will show you all the FBA returns from your account. You can also select PAYMENTS from the REPORTS dropdown and then create a report filtered by “refund.”
Confirming the Item Was Returned
Now that you have your list of FBA returns, you can confirm you received them back.
If you don’t have the Merchant SKU or ASIN, do the following:
- Get the order number from your Refund Notification email or the above report
- Login to Seller Central, find ORDERS at the top of the screen and hover your cursor over it
- Click on MANAGE ORDERS
- Click on ADVANCED SEARCH
- Enter the order number into the search bar, scroll to the bottom of the page and click SEARCH
- The following page will show you which item was returned
Once you have the Merchant SKU or ASIN, hover over INVENTORY and then click on MANAGE FBA INVENTORY.
Paste the number into the search bar and click Search. If you find your item in the results, then you know it has been returned and is back in your inventory. If you don’t see it, click the “Include Archived Items” button that looks like a radio and see if it’s included there.
Any item not included in the results has been refunded but not returned. If this happens to you, open up a case with seller support. Give them the Merchant SKU or ASIN and tell them that you refunded the customer but didn’t receive your product back.
That’s all there is to it. Fortunately, FBA returns usually go smoothly, but as we mentioned before, you don’t want to take this for granted. Save those emails, check back in 45 days, and talk to Amazon ASAP if it appears your inventory is missing.