How to check for reimbursable lost items

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Damaged or unfulfilled merchandise can be a real bugbear for Amazon sellers and can lead to considerable losses through no fault of the seller. However, you can recover much of this loss if you know how to check for reimbursable lost items and then request reimbursements from Amazon for those misplaced items.

AMZSuite automates the task of requesting reimbursements, but before you can instigate this process you will need to identify which goods have been lost or omitted from a shipment and what reimbursements you are entitled to.

Tips on how to check for reimbursable items

Sometimes your items can become mislaid at Amazon’s warehouses en route to your customer. The best way to make sure that you are alert to this is to make it a regular task to check your ‘Seller Central Shipping Queue’ for any shipments that show discrepancies in the number of items in your orders. This is a simple process that can be achieved through a few easy steps, as outlined below:

1. First of all, log in to your Seller Central account. Open the ‘Inventory’ tab and click on ‘Manage FBA Shipments’ to show your shipping queue.

2. Now click ‘At the fulfilment centre’ so that you can see your shipment list. You should now be presented with a full list of all your shipments. Each shipment should show a status of ‘receiving’, ‘delivered’ or ‘checked-in’.

3. Go through the full list of shipments and look at all those that are highlighted as ‘receiving’, but which also show a delivery date of over three days before the current one. Any of your shipments that are still shown as ‘receiving’ but which have an old date could well contain an item that has been lost.

The warehouse will not show a shipment as being ‘closed’ until all the items in the shipment have been scanned through and accounted for. If you try to check for lost items prior to this timeframe, your shipment will flag up a message informing you that you cannot reconcile any discrepancies yet.

4. Once you have identified all your shipments that are more than three days past delivery and are showing with a ‘receiving’ status, open the shipment details by clicking on the shipment name. To check on what problems may have occurred while the items contained in your shipment were being scanned at the warehouse, click on ‘reconcile’.

You will note that a negative or a positive number is displayed in the ‘discrepancy’ column. Now you will need to refer to the ‘Action Required’ column and click on the drop down menu that you will see there.

5. In the event of a positive discrepancy, you will need to check to see if you have inadvertently shipped an extra item or whether the discrepancy has occurred at the warehouse. If the latter is the case, you must request that the warehouse looks into it.

In the event of a negative discrepancy, choose ‘units not shipped’, under the ‘Action Required’ column if you didn’t include them in the shipment, or ‘missing – please research’ if you suspect that the items were not picked at the warehouse.

In the event that you have asked Amazon to research the missing items from your shipment, they will check at the warehouse and return the item to your inventory if it is found. If the missing item cannot be located, Amazon will reimburse you for the loss.

With either of these outcomes, it’s important that you stay current in checking for these discrepancies in your shipping queue. The more quickly the discrepancy is resolved at the warehouse, the sooner you will be reimbursed or have the item replaced in your inventory and available to customers for purchase.

Typically, it is small items that go astray from shipments, such as very small toys or craft items, although sometimes larger objects can be misplaced or overlooked. Generally, Amazon is very helpful and prompt at researching discrepancies through their warehouses and reimbursements will be forthcoming without a problem if the circumstances of the discrepancy turn out to be their fault.

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